Frequently Asked Questions (FAQ)
We ship all orders within 1–2 business days after payment is confirmed.
All packages are shipped via USPS. Delivery typically takes between 2 to 5 business days.
We ship exclusively within the United States. International shipping is not available at this time.
When you choose PayPal as your payment method, we add an 8% processing fee to cover the costs associated with this payment option. Here's why:
- PayPal transaction fees: PayPal charges us fees for receiving payments
- Withdrawal fees: We incur additional fees when withdrawing funds from PayPal to our bank account
- Currency conversion: Additional fees may apply for international transactions
- Fair pricing: The 8% fee helps us maintain competitive prices on our products while covering these payment processing costs
💡 Alternative payment options without fees:
If you prefer to avoid the additional processing fee, we offer other convenient payment methods:
- Zelle - instant bank transfers with no added fees
- Cryptocurrency - secure payments with no extra charges
We believe in transparency and want you to choose the payment method that works best for you. The 8% fee only applies to PayPal transactions, and all fees are clearly displayed before you complete your order.
We generally do not accept returns, as our products are not eligible for return once opened.
However, if you received the wrong item or a damaged product, please contact us. In rare cases, a return may be approved — but only if the product is unused, in its original sealed packaging, and can be resold.
Important: Do not return the product without contacting us first. Unauthorized returns cannot be accepted. If your return is approved, we will provide a return label. The product must be packed in neutral packaging — either the original box or a plain one that does not reveal the contents.
Please allow some time — USPS tracking updates can sometimes be delayed. Occasionally, technical issues in their system may cause longer delays. If your tracking status hasn't updated within 24–48 hours, feel free to contact our support team for assistance.
Absolutely! We only sell 100% authentic products sourced directly from official distributors and authorized suppliers.
Every item in our inventory is genuine and meets the highest quality standards. We work exclusively with verified suppliers to ensure that you receive products that are:
- Authentically manufactured
- Fresh and properly stored
- Backed by our quality guarantee
You can be confident that every product you receive will be 100% authentic and will exceed your expectations.
Still have questions?
If you cannot find an answer to your question in our FAQ, you can always contact us. We will answer you shortly!